Data Deletion Instructions

1. Overview

We respect your privacy and provide a clear path for requesting deletion of your PlayProSweeps account data. Requests are handled by our support team and processed after we verify account ownership.

2. How to Request Deletion

1. Email [email protected] with the subject line "Data Deletion Request".
2. Include the email address tied to your account and your full name. If you have a recent support ticket, include the ticket number.
3. We will reply to confirm your request and may ask for verification to protect your account.

If you cannot access the email tied to your account, contact [email protected] for assistance.

3. What Happens After You Request

Once verified, we will deactivate your account and anonymize personal data associated with your profile. If you have pending prize redemptions or verification tasks, we may pause deletion until those items are resolved.

4. Data We May Retain

We may retain limited records where required by law or for compliance, accounting, security, or fraud prevention. These records are kept only as long as necessary and are not used for marketing.

5. Timeline

We typically respond to deletion requests within 24-48 hours and complete requests within 30 days.

6. Contact

For any questions about these instructions, contact [email protected] or visit our support page.